Privacy Policy

1. Introduction

Lunar Ocean Mist ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our business. Please read this policy carefully. If you do not agree with our practices, please do not use our services.

2. Data We Collect

We collect information in several ways:

Contact Information: Name, email address, phone number, mailing address provided through contact forms, inquiry submissions, or customer service requests.
Transaction Data: Purchase history, order details, payment information (processed securely through third-party payment processors), and billing addresses.
Automatically Collected Data: Browser type, device information, IP address, pages visited, time and date of visits, referring websites, and cookie identifiers through analytics services.
Communication Data: Email messages, chat interactions, and customer support requests you send us.
Preference Data: Your cookie preferences, communication preferences, and account settings.

3. How We Use Your Data

We use collected information for the following purposes:

To process and fulfill your orders and requests
To provide customer support and respond to inquiries
To send transactional emails (order confirmations, shipping updates, receipts)
To analyze website performance and user behavior (analytics only)
To improve our products, services, and website experience
To comply with legal obligations and resolve disputes
To send marketing communications (only with your consent)
To prevent fraud and enhance security

We do not sell or rent your personal information. We may share information with: (a) Payment processors (for secure payment handling), (b) Email service providers (for transactional and marketing communications), (c) Hosting providers (for website infrastructure), (d) Analytics services, and (e) Legal authorities (when required by law). These third parties are contractually obligated to protect your data and use it only for specified purposes.

5. Your Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Opt-out of marketing communications

To exercise these rights, contact us at privacy@lunaroceanmist.com.

6. Security & Data Protection

We employ industry-standard security measures to protect your personal information, including: SSL/TLS encryption for data in transit, secure password hashing, regular security audits, and restricted access to sensitive data. However, no method of transmission over the Internet is 100% secure. We retain personal information only as long as necessary for the purposes outlined in this policy. Transaction data is retained for 7 years for accounting purposes. You may request deletion of your data at any time, subject to legal obligations.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: info@lunaroceanmist.com | Hours: Monday–Friday, 9:00 AM – 5:00 PM JST

Privacy Policy (Supplementary Provisions)

Lunar Ocean Mist ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Lunar Ocean Mist
Address: Takaramachi 13-33, Higashiosaka City, Osaka 579-8025, Japan
Phone: +81 72-986-3454
Email: info@lunaroceanmist.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.